Frequently Asked Questions
Everything you need to know about your beauty essentials and order status.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order is processed, you will receive a tracking number via email.
What is your return policy for hair care products?
We offer a 30-day return policy for unused and unopened products. Due to hygiene standards, we cannot accept returns on items that have been opened or used.
Are Kiss Colors & Care products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our shipping capabilities to international customers soon.
Can I change or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, changes or cancellations can only be made within 1 hour of placing the order by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.